We design organizations, processes and governance models to be effective and efficient in agile, high-speed business settings

A distinguishing factor for successful digital technology innovation is the operating model — how to organize and manage innovation resources to execute on strategies and achieve business ambitions. Designing fit-for-digital operating models includes three fundamental building blocks. An organizational structure that is systematic and stable so that it can promote empowered autonomy and accountability to innovative, cross-functional teams. Processes that allows strategy-driven, rapid and iterative execution and continuous learning cycles that strengthens the innovation capability. Governance models that provide top-down direction while mandating bottom-up execution, as well as incentivize and stimulate people to grow and perform.

Client challenges

Typical client challenges include:

  • Recognizing the importance of in-house digital capabilities but lacking critical mass and digital fluency to achieve real business impact.
  • Current processes are not designed for software-focused, high-paced, agile innovation.
  • Governance model promotes traditional hierarchical leadership behaviors rather than empowering teams and stimulating engaged people.
  • Uncertainty on where to place new capabilities; how to embed in existing structure or create a separate organization.
  • Uncertainty on where and when to use external digital technology innovation capabilities.


We help our clients to design organizations, processes and governance models fit for innovation execution in business environments where digitalization rewrites the rules and creates complex technology landscapes. We ensure that operating models take clients’ from looking innovative on the surface to achieving real business impact from their digital innovation investments. We help companies become attractive digital employers by stimulating talent with the right tasks, mandate, environment and incentives to excel and thrive.