Client challenges

  • The client experienced volatile patent-related costs with low predictability from month to month and had difficulties in identifying the underlying factors. 
  • The resolution in external IP costs were low. Invoices from external agents included some of the information, but there was a no process for aggregating the data and using it for analysis and comparisons.

Impact

  • Together with the client, Konsert developed and implemented an easy-to-use cost transparency tool where the external agents reported costs on service item and case level. 
  • High granularity cost tracking made it easy to detect cost outliers and systematically make cost and quality comparisons on performed services.
  • Information provided excellent support in price re-negotiations as well as to further develop the collaboration with selected suppliers.