The client experienced volatile patent-related costs with low predictability from month to month and had difficulties in identifying the underlying factors.
The resolution in external agent costs were low. Invoices from external agents included some of the information, but there was a no process for aggregating the data and using it for analysis and comparisons.
Together with the client, Konsert developed and implemented an easy-to-use cost transparency tool where the external agents reported costs on service item and case level.
High granularity cost tracking made it easy to detect cost outliers and systematically make cost and quality comparisons on performed services.
Information provided excellent support in price re-negotiations as well as to further develop the collaboration with selected suppliers.