Client challenges

A patent department experienced volatile patent-related costs and had difficulties in answering management questions on deviations from budget. The main reason being too low resolution in external agent costs. Invoices from the external agents contained most of the wanted data, however the data was not captured in the finance system and thus lost before it reached the patent department.

Impact

Together with the client, Konsert developed and implemented an easy-to-use tool where the agents in addition to their invoices, sent in a separate report specifying the cost per agent on service item and case level.

We have moved from reactive and low-resolution spend tracking, to proactive and granular spend planning

The tool enabled easy detection of cost outliers and systematic supplier cost comparisons leading to savings in the range of 100s of kEUR.